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To confirm, your energy transfer will commence on the day you move into your new property, or immediately if you are already in your property. The switch takes, on average, 16 days to complete – Rest assured your chosen supplier will keep you updated along the way, and we’ll also confirm your switch by email, along with details of your new supplier and tariff. You also have a 14-day cooling-off period with your switch, in the event you have any concerns with the switch selected. Contact details of your new energy supplier will be provided by email, once submitted. You can refer to our full terms and conditions here